return policy

Credit Returns Policy


If you have a question about sizing then please feel free to contact us at kindlythelabel@gmail.com prior to making your purchase.

If you are unsure then we suggest you size up as it is guaranteed your child will continue to grow!

Or if you do wish to send something back to change the size / colour etc we will gladly provide you with a  store credit.

 

Store Credit:

Should you have an item you wish to send back to change the size or colour or return;  please contact us first and we will give you instructions how to send back.  Cost of shipping will be the responsibly of the buyer.

    Once your item/s has been received back into our warehouse it will be processed and a store credit will be issued to the value of your return (minus shipping). 
    You can then use this credit to re purchase in a new size or colour that you desire.

    Please note : We do not offer exchanges, or refunds -  only store credits.  This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.  

    Only items purchased directly from our website will fall under these policies.  If you have purchased from one of our stockists - you will need to contact them directly if you have any issues with the clothing.   

    How to use the store credit :

    The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order. 

    Conditions:

    *Sale Items - Discounted products & Promotional items.

    There are no returns on sale items unless they are found to be faulty. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed.  Please choose carefully.

    *We must be contacted concerning the return within 14 days of receiving your order.

    We must be contacted within 14 days of reciving your order. Items sent to us outside of this date will be returned to sender at the senders cost.

    We highly recommend inspecting all of the items in your order upon arrival (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame. 

    *The following items cannot be returned for store credit due to health reasons- Underwear. 

    * Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk . 
    Goods must also be returned odour free - ( Free of  Cigarettes , dampness etc)

    * Cost of shipping the returned item is the responsibility of the buyer.

     

    Faults:

    My order has arrived and its faulty! Now what do i do?


    In the  occurrence that you receive a damaged or faulty item please contact us immediately via email kindlythelabel@gmail.com within 7 days of receiving the order and you will be given a instructions of what to do.   Items must not have been washed or worn.  

    If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) , credit or refund.

    Returning your goods:

    Please follow the step below for faulty items or goods to be returned 

    Send your item/s back to us with the completed returns form.

    Please ensure to include your name & order number on any return so that we can process this efficiently for you. 

    KINDLY is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse. 


    Return address:

    28134 Ste. Anne's Road

    Landmark, MB, R0A 0X0

    RETURNS FORM HERE