Orders are processed within 1-3 days and are sent via Canada Post, and your order should generally arrive within 1-7 business days. Shipments within Canada are automatically traceable.
Orders are processed within 1-3 days and are sent via Canada Post and then USPS. Shipments going to the USA will usually take between 6 -12 business days. Please understand that sometimes parcels can get held up at customs and take longer to arrive which is out of our control. We are not held responsible for this. Shipments within USA are automatically traceable.
Orders are processed within 1-3 days and are send via Canada Post. If you choose shipping without tracking, it can often take up to 2-3 weeks to arrive since its possible for your parcel to be held up at customs. Also we will not be held accountable if the package is lost in transit. Therefore we encourage you to choose shipping WITH tracking which will ensure that your items arrive much quicker and allow us to trace the parcel if "lost". Shipping with tracking will take between 12-14 business days. Some countries we are not able to add tracking to the shipment. In this case we will contact you if you want to upgrade to DHL shipping.
DUTIES & IMPORT FEES
We are not responsible for any import taxes or duties imposed by the country of import. All cross border duties and taxes are the responsibility of the customer.
Your item does not fit your child?
We want you to be completely happy, so our return policy is as follows:
For a store credit (minus the shipping) please fill out the form included in the order and send back within 10 days of receipt. We advise you use a traceable method of shipping as we do not accept responsibility for items lost in transit. Please be sure to package the item carefully for shipment, preferably using the same packaging in which you received it. Return shipping costs are the sole responsibility of the customer. Will issue you an in store credit once the order has arrived
Item is damaged?
Please contact us and we will rectify the issue.